SET UP FROM ANYWHERE
Cloud contact center
![Screenshot of Dialpads digital engagement feature](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2FTueRUt0X8EUBYGkhpNzJz%2F6e8ce80a08b3c2ab4c9feebcb2aa2e1a%2FScreenshot_of_Dialpads_digital_engagement_feature.jpg&w=3840&q=75)
Massive scalability
![Screenshot of setting up Dialpad](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1bznuousFNeSqygg9Wggm8%2F33ab833a9be0fa7c9f87bf662801fea9%2FScreenshot_of_setting_up_Dialpad.jpg&w=3840&q=75)
Tools for super-supervisors
![Screenshot of the live calls in Dialpad contact center](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2FBXoqBmY4REf0jpZssFhdi%2Fcd1d11fdf9b0af40419fce1348171917%2FScreenshot_of_the_live_calls_in_Dialpad_contact_center.jpg&w=3840&q=75)
Real-time trainingâat scale
![Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F4t8RjRKjdv2p8a0pED2G3X%2F1d4c1cb91d9cbcf366585a6dda35e314%2FScreenshot_of_Dialpads_real_time_assist_card_feature_popping_up_helpful_notes_for_an_agent_or_rep_when_a_tricky_question_com.jpg&w=3840&q=75)
Speedier QA
![Screenshot adding a new QA scorecard on Dialpad](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1Gfo6zdnFouNWX4t9YLvm7%2Fa67ffecf9761b7fd1dea8f215dd3a7da%2FScreenshot_adding_a_new_QA_scorecard_on_Dialpad.jpg&w=3840&q=75)
Live guidance for sales teams
![Screenshot of Dialpads Ai Playbooks fature](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F2z2zTYyQbpJWkUglhDtLgk%2F4e6cebd3b92dc3d3597f4307383b19ca%2FScreenshot_of_Dialpads_Ai_Playbooks_fature.jpg&w=3840&q=75)
![Screenshot of Dialpads integration with Playvox](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F4I93NfojyJw0l0ggcywp9b%2F7858af1b32027604dadddd251fdf3e89%2FScreenshot_of_Dialpads_integration_with_Playvox.jpg&w=3840&q=75)
Looking for a cloud call center solution?
See how it works with a demo, or take a self-guided interactive tour of the app on your own first!
![Screenshot of Dialpad Ai meetings videoconferencing feature](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5Xtk8pFh5eppbIg2RcJki7%2F86d5bd24d46e8293d6ff3e1b3a9154e0%2FScreenshot_of_Dialpad_Ai_meetings_videoconferencing_feature.jpg&w=3840&q=75)
![Screenshot of Dialpads desktop and mobile apps](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1dEPV98tkerz2YCMQIIiyV%2F66594d87e4cd9b4da540898a0f6b11e2%2FScreenshot_of_Dialpads_desktop_and_mobile_apps.jpg&w=3840&q=75)
![Screenshot of Dialpads integration with Salesforce](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1fEY31TpHMozqfaRM2hJzU%2Fd81ebde644094afb4d3c4511778cd9d9%2FScreenshot_of_Dialpads_integration_with_Salesforce.jpg&w=3840&q=75)
Call routing
![Screenshot of setting up call routing on Dialpad](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F4aGu3hOXZsN3xxnU3mCGtr%2Fb2d691b3c7c83534062485b57147755a%2FScreenshot_of_setting_up_call_routing_on_Dialpad.jpg&w=3840&q=75)
Call analytics and reporting
![Screenshot of Dialpads built in contact center analytics dashboard](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F3J09RFZUaAghoSYXLYr0HY%2F99498905436a3ded2f9613a2afe0f49b%2FScreenshot_of_Dialpads_built_in_contact_center_analytics_dashboard.jpg&w=3840&q=75)
Any device, anywhere
![Screenshot of Dialpads call flip feature seamlessly flipping a call between a desktop and mobile app](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F67AYw0xgLk8LpBO0RrzkBs%2F136f6a5834e90d201441586b21206da6%2FScreenshot_of_Dialpads_call_flip_feature_seamlessly_flipping_a_call_between_a_desktop_and_mobile_app.jpg&w=3840&q=75)
Get started with a cloud contact center
With a good cloud contact center provider or customer engagement platform, you can empower your agents and supervisors to work from anywhere. Book a demo of Dialpad or take a self-guided interactive tour of the app on your own!
Dialpad Ai Contact Center vs. other cloud contact center platforms
đ Native capabilities
- Owns all of its own technology and featuresâincluding Dialpad Ai, real-time transcription, omnichannel, and self-service chatbot functionality.
- Typically needs partner integrations / third-party tools to provide full range of functionality, like Ai, transcription, and omnichannel support.
â° Time-to-Value (TTV)
- Setting up a new contact center takes as little as a few minutes thanks to Dialpadâs cloud-native platform and menu-driven self-configuration.
- Setting up new users can take days or weeks, requiring significant professional services involvement.
đ Scalability
- Incredibly easy to scale up and downâyou can add and remove call queues, and hundreds of users all on your own!
- Can scale up (more easily with cloud than on-prem platforms), but difficult to scale users back down if business is only seasonally busy (even for cloud solutions).
đ° Total Cost of Ownership (TCO)
- Dialpad offers transparent pricing, high-value bundles of capabilities, and support is always included in all plans.
- May entice customers with a low initial price point that doesnât include many essential features.